What was actually broken.
Cascade makes its margin on emergencies, and emergencies do not respect business hours. They were paying an answering service $380 a month to take messages that got read the next morning — by which point the homeowner had already found someone who picked up. Renee could name three jobs a week she knew she had lost that way, and assumed there were more she never heard about.
Cascade Plumbing — homepage as built.
The website, and the system behind it.
Built and live in ten days. Text-back was switched on first, two days in, because it starts returning money immediately.
- A 12-page websiteBuilt around one job: getting someone in trouble to call in under ten seconds. Emergency CTA fixed to the screen on mobile.
- 24/7 AI VoiceA voice agent trained on their service area, flat-rate ranges and dispatch rules, answering every call after 5 PM and on weekends.
- Missed-call text-backFor daytime overflow, when two calls arrive at once.
- Emergency routingUrgent language triggers a direct ring to the on-call tech with the address already captured.
- Review funnel and SEOEmergency-intent keyword map plus automatic review requests on every completed job.
What it returned.
Booked in the first 30 days after launch.
Of inbound calls answered, including nights and weekends.
Average time from after-hours call to dispatched tech.
The answering service took messages. This books jobs. I listened to a recording of it handling a burst pipe at eleven at night — it got the address, told her which valve to shut, and had Kevin on the road. That is not an answering service, that is a dispatcher.
Stop losing jobs to voicemail.
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