CASE STUDY

Cascade Plumbing

Plumbing · Bend, OR — +$14k in 30 days.

THE CHALLENGE

What was actually broken.

Cascade makes its margin on emergencies, and emergencies do not respect business hours. They were paying an answering service $380 a month to take messages that got read the next morning — by which point the homeowner had already found someone who picked up. Renee could name three jobs a week she knew she had lost that way, and assumed there were more she never heard about.

Cascade Plumbing — homepage as built.

WHAT WE INSTALLED

The website, and the system behind it.

Built and live in ten days. Text-back was switched on first, two days in, because it starts returning money immediately.

See the full system

  • A 12-page websiteBuilt around one job: getting someone in trouble to call in under ten seconds. Emergency CTA fixed to the screen on mobile.
  • 24/7 AI VoiceA voice agent trained on their service area, flat-rate ranges and dispatch rules, answering every call after 5 PM and on weekends.
  • Missed-call text-backFor daytime overflow, when two calls arrive at once.
  • Emergency routingUrgent language triggers a direct ring to the on-call tech with the address already captured.
  • Review funnel and SEOEmergency-intent keyword map plus automatic review requests on every completed job.
RESULTS

What it returned.

+$14k

Booked in the first 30 days after launch.

Emergency and same-day work

100%

Of inbound calls answered, including nights and weekends.

Previously 68%

3.4 min

Average time from after-hours call to dispatched tech.

Previously next morning

The answering service took messages. This books jobs. I listened to a recording of it handling a burst pipe at eleven at night — it got the address, told her which valve to shut, and had Kevin on the road. That is not an answering service, that is a dispatcher.
Renee AlcarazOwner · Cascade Plumbing
MORE WORK

Other builds.

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Blueline HVACHVAC · Nampa, ID+176 reviews
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BOOK A CALL

Stop losing jobs to voicemail.

Fifteen minutes. We will show you exactly what your system would look like, what it costs, and what it should return.

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